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1. Who We Are

Bespoke Vehicle Maintenance is a car servicing and repair business located at Unit 3a, Southwall Industrial Estate, Southwall Road, Deal, Kent CT14 9QB, United Kingdom.

For the purposes of data protection legislation, we are the data controller. You can contact us at info@bvmdeal.co.uk or 01304 732 747.

2. Information We Collect

Information you provide directly:

  • Contact details when you phone, text, or email us
  • Vehicle information when you book services
  • Service history and preferences

Information collected automatically:

  • Website usage data via cookies (with your consent)
  • IP address and browser information
  • Location data when using our Google Maps integration

3. How We Use Your Information

We use your personal data for the following purposes:

  • Service delivery: To provide car servicing and maintenance
  • Communication: To respond to enquiries and schedule appointments
  • Record keeping: To maintain service history for your vehicle
  • Legal compliance: To meet regulatory requirements
  • Website improvement: To analyze usage and improve our services (with consent)

4. Legal Basis for Processing

We process your data based on:

  • Contract: To perform services you've requested
  • Legitimate interests: To operate our business and improve services
  • Consent: For marketing communications and analytics
  • Legal obligation: To comply with tax and business regulations

5. Third-Party Services

Our website uses the following third-party services:

Google Services:

  • Google Fonts: For website typography (privacy policy: Google Privacy Policy)
  • Google Maps: For location services (privacy policy: Google Privacy Policy)
  • Google Analytics: For website analytics (when consented)

These services may transfer your data to the United States and other countries. Google has appropriate safeguards in place under their privacy policies.

6. Data Retention

We retain your personal data for:

  • Customer records: 7 years after last service (for business and tax purposes)
  • Website cookies: As specified in our Cookie Policy
  • Email correspondence: 3 years unless deletion requested

7. Your Rights

Under GDPR, you have the right to:

  • Access: Request a copy of your personal data
  • Rectification: Correct inaccurate information
  • Erasure: Request deletion of your data
  • Portability: Receive your data in a portable format
  • Restriction: Limit how we process your data
  • Objection: Object to processing based on legitimate interests
  • Withdraw consent: Where processing is based on consent

To exercise these rights, contact us at info@bvmdeal.co.uk.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

9. International Transfers

Some of our service providers (like Google) may transfer your data outside the UK/EU. These transfers are protected by appropriate safeguards such as adequacy decisions or standard contractual clauses.

10. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.

11. Contact Us

If you have questions about this privacy policy or our data practices:

Right to Complain: You have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you're unhappy with how we handle your data. Contact them at ico.org.uk or call 0303 123 1113.