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1. Agreement to Terms

By using our website or services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our website or services.

Bespoke Vehicle Maintenance operates from Unit 3a, Southwall Industrial Estate, Southwall Road, Deal, Kent CT14 9QB, United Kingdom.

2. Services Provided

Bespoke Vehicle Maintenance provides:

  • Car servicing and maintenance
  • Vehicle diagnostics
  • Electrical diagnostics
  • Cambelt replacement
  • Electric vehicle servicing
  • General mechanical repairs

We service cars and small vans up to approximately 20 years old, including electric vehicles. We do not service classic cars, motorcycles, large vans, or lorries.

3. Website Use

Permitted Use

You may use our website for:

  • Viewing information about our services
  • Contacting us for enquiries or bookings
  • Finding our location and opening hours

Prohibited Use

You must not:

  • Use the website for any unlawful purpose
  • Attempt to gain unauthorized access to our systems
  • Transmit any malicious code or viruses
  • Collect information about other users
  • Use automated systems to access the website

4. Service Terms

Appointments

All services are provided by appointment. We reserve the right to refuse service or cancel appointments with reasonable notice.

Vehicle Inspection

We reserve the right to inspect vehicles before providing quotes or commencing work. Additional issues discovered during service may incur extra charges, which will be discussed with you beforehand.

Warranty and Service Standards

We provide services in accordance with the Consumer Rights Act 2015, which requires:

  • Work will be carried out with reasonable care and skill
  • Services will be as described and completed within reasonable time
  • Parts supplied are covered by manufacturer warranty only
  • We will remedy defects in workmanship within reasonable time at no charge
  • Warranty excludes normal wear and tear, misuse, accident damage, or work by third parties
  • Our liability for defective work is limited to re-performing the service

5. Payment Terms

  • Payment is due upon completion of work unless otherwise agreed
  • We accept cash, debit cards, credit cards, and bank transfers
  • Vehicles may not be released until payment is made in full
  • Additional charges for returned payments apply

6. Limitation of Liability

To the fullest extent permitted by law:

  • Our liability is limited to the cost of the service provided
  • We are not liable for consequential or indirect damages
  • We are not liable for damage due to pre-existing conditions
  • We are not liable for delays due to parts availability or circumstances beyond our control

Important: Nothing in these terms excludes or limits our liability for:

  • Death or personal injury caused by negligence
  • Fraud or fraudulent misrepresentation
  • Your statutory rights under the Consumer Rights Act 2015
  • Any other liability that cannot be excluded by law

7. Intellectual Property

All content on this website, including text, images, logos, and design, is owned by Bespoke Vehicle Maintenance or used with permission. You may not reproduce, distribute, or create derivative works without our written consent.

8. Privacy and Data Protection

Our collection and use of personal data is governed by our Privacy Policy. By using our services, you consent to the collection and use of your data as described in our Privacy Policy.

9. Third-Party Links

Our website may contain links to third-party websites (such as Google Maps, Instagram, WhatsApp). We are not responsible for the content, privacy practices, or terms of these external sites.

10. Complaints and Disputes

If you have a complaint about our services:

  1. Contact us directly at info@bvmdeal.co.uk or 01304 732 747
  2. We will investigate and respond within 14 days
  3. If unsatisfied, you may contact relevant trade associations or regulatory bodies
  4. Legal disputes will be governed by English law and subject to UK court jurisdiction

11. Force Majeure

We are not liable for delays or failure to perform due to circumstances beyond our reasonable control, including but not limited to natural disasters, government actions, pandemics, or supply chain disruptions.

12. Modifications

We reserve the right to modify these terms at any time. Changes will be posted on this page with an updated revision date. Continued use of our services constitutes acceptance of modified terms.

13. Severability

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

14. Contact Information

For questions about these Terms of Service:

  • Email: info@bvmdeal.co.uk
  • Phone: 01304 732 747
  • Address: Unit 3a, Southwall Industrial Estate, Southwall Road, Deal, Kent CT14 9QB
  • Opening Hours: 09:00 to 17:00, Monday to Friday